Refund policy
Returns:
Do you accommodate returns, exchanges, or both?
Our policy extends to a 30-day return period for damaged apparel items. You have the option to exchange the item or receive a refund.
In case of receipt of damaged items, please don't hesitate to contact us at info@thedoghouse.coffee. We're committed to rectifying the situation for you. Feel free to include pictures, as they may be essential in addressing the matter with our postal services.
What should I do if my package doesn't arrive?
If your package is lost by the postal carrier, rest assured, that we will promptly dispatch a replacement and take up the matter with the carrier directly.
Regrettably, there are instances of packages being pilfered from mailboxes and doorsteps. We strongly recommend taking precautionary measures. P.O. Boxes offer the most secure option, while porch cameras can serve as a deterrent. However, once the postal carrier successfully delivers your package, neither the carrier nor The Doghouse Coffee can intervene in cases of theft. We recommend contacting the Postmaster and filing a report with your local police department (where porch cameras prove invaluable).
Do you accommodate returns, exchanges, or both?
Our policy extends to a 30-day return period for damaged apparel items. You have the option to exchange the item or receive a refund.
In case of receipt of damaged items, please don't hesitate to contact us at info@thedoghouse.coffee. We're committed to rectifying the situation for you. Feel free to include pictures, as they may be essential in addressing the matter with our postal services.
What should I do if my package doesn't arrive?
If your package is lost by the postal carrier, rest assured, that we will promptly dispatch a replacement and take up the matter with the carrier directly.
Regrettably, there are instances of packages being pilfered from mailboxes and doorsteps. We strongly recommend taking precautionary measures. P.O. Boxes offer the most secure option, while porch cameras can serve as a deterrent. However, once the postal carrier successfully delivers your package, neither the carrier nor The Doghouse Coffee can intervene in cases of theft. We recommend contacting the Postmaster and filing a report with your local police department (where porch cameras prove invaluable).