Shipping policy
Shipping:
Upon dispatching your package, an automated email will be sent to the email address provided during your order placement. This email will include a clickable tracking number, allowing you to trace the location of your package in real time. Should you encounter any difficulties accessing this information, please don't hesitate to reach out to us at info@thedoghouse.coffee.
Are military and diplomatic addresses eligible for shipping?
Absolutely. We gladly ship to APO, FPO, and DPO addresses. When inputting the shipping details, please ensure you specify the country as the United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), along with the accurate zip code. Kindly note that the tracking information will solely indicate the package's arrival at the government facility.
What recourse do I have if I made an error in my order?
If you're familiar with our services, you're aware of our swift shipping process. In the event of a mistake, kindly contact us promptly. You can reach us at 810-660-7160 or via email at info@thedoghouse.coffee. We'll gladly assist in modifying your order if it hasn't yet departed our facility.
Upon dispatching your package, an automated email will be sent to the email address provided during your order placement. This email will include a clickable tracking number, allowing you to trace the location of your package in real time. Should you encounter any difficulties accessing this information, please don't hesitate to reach out to us at info@thedoghouse.coffee.
Are military and diplomatic addresses eligible for shipping?
Absolutely. We gladly ship to APO, FPO, and DPO addresses. When inputting the shipping details, please ensure you specify the country as the United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), along with the accurate zip code. Kindly note that the tracking information will solely indicate the package's arrival at the government facility.
What recourse do I have if I made an error in my order?
If you're familiar with our services, you're aware of our swift shipping process. In the event of a mistake, kindly contact us promptly. You can reach us at 810-660-7160 or via email at info@thedoghouse.coffee. We'll gladly assist in modifying your order if it hasn't yet departed our facility.